Navigate Financial Services Transformation
Africa and MENA's financial services sector is experiencing rapid transformation driven by digitalization, regulatory changes, and evolving customer expectations. Medsirat's Financial Services & Banking consulting helps banks, insurance companies, microfinance institutions, and FinTech companies navigate change, innovate, and build sustainable competitive advantage.
Our Approach to Financial Services
Digital Banking & Transformation
- Digital strategy and roadmap
- Core banking system transformation
- Mobile and internet banking
- Digital channels and customer experience
- Payment systems and infrastructure
- Open banking and API strategies
Product & Service Innovation
- Product development and launch
- Customer segmentation and targeting
- Pricing and profitability optimization
- Distribution channel strategy
- Customer experience design
- Financial inclusion products
Risk & Compliance Management
- Credit risk management
- Operational risk frameworks
- Regulatory compliance (Basel, IFRS 9, AML)
- Internal audit and controls
- Cybersecurity and fraud prevention
- Risk technology solutions
Operational Excellence
- Process optimization and automation
- Branch network optimization
- Back-office transformation
- Cost management programs
- Service quality improvement
- Performance management
Key Services
Transform traditional banks into digital-first financial institutions.
What We Deliver:
- Digital maturity assessment and gap analysis
- Digital banking strategy and roadmap
- Core banking system selection and implementation
- Mobile banking and app development
- Internet banking platform
- Digital wallet and payment solutions
- Agency banking and branchless banking
- Customer onboarding digitization (KYC/eKYC)
- Change management and digital adoption
Typical Outcomes: 40-60% reduction in transaction costs, 3-5x increase in digital adoption, improved customer satisfaction, new revenue channels
Help traditional institutions compete with FinTech and support FinTech growth.
FinTech Solutions:
- FinTech partnership strategy
- Digital lending platforms
- Mobile money and payment systems
- InsurTech solutions
- Robo-advisory and wealth tech
- Blockchain and cryptocurrency strategy
- API banking and open banking
- Embedded finance solutions
- RegTech and SupTech implementation
Typical Outcomes: Faster innovation, new customer segments, reduced time-to-market, competitive positioning
Expand access to financial services for underserved populations.
Inclusion Services:
- Financial inclusion strategy
- Microfinance institution development
- Agent banking network design
- SACCO and cooperative finance
- Agricultural finance programs
- MSME lending solutions
- Digital financial literacy
- Gender lens investing
- Impact measurement frameworks
Typical Outcomes: Expanded reach to underserved markets, sustainable social impact, regulatory compliance, portfolio quality
Develop innovative financial products that meet customer needs.
Product Solutions:
- Market research and customer insights
- Product ideation and design
- Business case and profitability analysis
- Product development and testing
- Pricing strategy optimization
- Go-to-market planning
- Product launch and rollout
- Performance monitoring and optimization
Typical Outcomes: Successful new products, improved profitability, better customer satisfaction, market differentiation
Build robust risk management frameworks and ensure regulatory compliance.
Risk Advisory:
- Enterprise risk management framework
- Credit risk modeling and scorecards
- Loan portfolio quality management
- Asset-liability management (ALM)
- Operational risk assessment and controls
- Market and liquidity risk management
- Regulatory compliance programs (Basel III/IV, AML, CFT)
- Internal audit effectiveness
- Risk technology and systems
Typical Outcomes: Reduced NPLs, regulatory compliance, improved risk-adjusted returns, stronger governance
Optimize distribution channels for efficiency and customer access.
Distribution Solutions:
- Branch network analysis and optimization
- Branch transformation and automation
- Alternative channel strategy (agents, ATMs, kiosks)
- Digital-first distribution models
- Partner and third-party distribution
- Sales force effectiveness
- Channel profitability analysis
- Omnichannel customer experience
Typical Outcomes: 20-30% reduction in distribution costs, improved customer access, better channel economics
Sub-Sectors We Serve
Commercial & Retail Banking
- Universal banks and commercial banks
- Retail banking and consumer finance
- SME banking and business banking
- Islamic banking and finance
- Private banking and wealth management
Microfinance & Development Finance
- Microfinance institutions (MFIs)
- Savings and credit cooperatives (SACCOs)
- Development finance institutions (DFIs)
- Agricultural finance institutions
- Social lenders and impact investors
Insurance
- Life insurance companies
- General insurance and property & casualty
- Health insurance and medical schemes
- Microinsurance and inclusive insurance
- Insurance brokers and intermediaries
Capital Markets & Investment
- Investment banks and securities firms
- Asset management companies
- Pension funds and provident funds
- Stock exchanges and capital market infrastructure
- Private equity and venture capital
FinTech & Financial Services
- Mobile money operators
- Digital lending platforms
- Payment service providers
- Digital wallets and e-money
- Cryptocurrency and blockchain ventures
- InsurTech and wealth tech startups
Why Choose Medsirat
Our financial services engagements typically deliver
Financial Services Expertise
Deep experience across banking, insurance, microfinance, and FinTech
Digita Focus
Strong capability in digital transformation and FinTech innovation
Regional Experience
Understanding of African & MENA regulatory environments and market dynamics
Practical Approach
Solutions adapted to local context and institutional capacity
Risk & Compliance
Proven expertise in regulatory compliance and risk management